I’d heard plenty of positive reviews about bwin before signing up for an account. My initial feelings were positive and I enjoyed the simplicity of their site. The app was easy to find in the App Store and the downloading and installation process was completed in less than five minutes.
I was satisfied with the user-friendly design of the site and I found that the first in-play section was particularly easy to navigate.
Nevertheless, I was left a little disappointed by the underwhelming welcome bonus. When signing up to other Irish bookmakers, I have enjoyed €40 to spend on various markets, however, with bwin, you only receive a €20 if you’re first bet (of up to €20) is a loser. This was incredibly frustrating as my first wager with bwin was a winner, so I didn’t benefit from this welcome bonus. Typically, my next three bets were all losers!
There are around 35 sports to choose from, and I must admit that I enjoyed having a wide variety of football and tennis markets to choose from. However, it was immediately noticeable that the selection of betting opportunities is limited compared to some of their rivals. However, this should be caveated by mentioning their standout odds. I compared the prices of the majority of my bets and bwin came out on top (or equal) around 75% of the time.
It appears as though bwin simply concentrating on high quality sports betting markets with competitive odds as opposed to diluting the process by offering hundreds of different sports and thousands of different markets.
As a huge horse racing fan, I was pleased to see the Leopardstown Christmas Festival priced up on the site, however I would have preferred a greater range of alternative markets such as ‘head to head’ and ‘to place’ markets. These would have especially handy for the races containing a large number of runners. However, they have improved their horse racing offering in recent years and I noticed French and US racing being added to the app in recent weeks. This is a step in the right direction.
I was pleased to see a wide range of deposit methods available and the choice of payment options dwarfs many of its competitors. The availability of Apple Pay was particularly pleasing to me as I’d recently installed this on my iPhone. Having plenty of payment methods was one of the best things about this site and the depositing process felt safe and secure throughout. I found that the deposit and withdrawal limits were perfectly fair and it was exceptionally simple to get started and make my first deposit.
I had very few problems during my first few weeks of using bwin, however, I wanted to test out their customer service. I decided to contact them using the live chat service and enquire about leagues and competitions that I could not find on either the desktop site or app. Although they were unable to provide the markets that I was enquiring about, the operators were friendly and professional throughout. I found them to be likeable and they were extremely apologetic. Although there was a small waiting time involved, I put this down to the time of year (between Christmas and New Year).
The bwin mobile app was very straightforward to load and sat nicely alongside my other sports betting apps on my iPhone. Although I mainly used the desktop site, I sampled the app whilst on the move and I found that I was able to keep across the latest football, racing and tennis events on the in-play section of the app. The app mirrors the main desktop site and although I found it a little slow at times, it mostly fulfilled my needs and was aesthetically pleasing.
Overall, using bwin was a positive experience. There were one or two frustrations, primarily the lack of welcome bonus, however, I plan to use the bwin site and app after completing this review. The simplicity of the interface and pleasing livery of the site make it easy to wager on a variety of events. The range of sports betting markets could be greater, but I always found that I got plenty of value when betting on football and tennis markets and this is a big tick in the box for bwin.